Terms & Conditions – Tigro (Kuwait)

Welcome to Tigro – your trusted destination for kids' toys in Kuwait!
We’re happy to have you here, and we want your experience to be smooth, safe, and enjoyable. By using our website or app, you're agreeing to the terms outlined below. If you don’t agree, you may stop using our services at any time.

We believe in being clear, fair, and respectful. Let’s go over the details together.

1. Who We Are

Tigro is an online store and mobile app specializing in high-quality, kid-friendly toys—delivered straight to your doorstep anywhere in Kuwait.

2. Your Account

To keep your account safe and your experience secure:

• Please ensure your account details are accurate and up to date.

• Keep your login information private.

• Let us know immediately if you notice any unauthorized use of your account.

3. Ordering & Payment

We accept orders from customers within Kuwait only.

By placing an order, you confirm that:

• The payment method used is valid and belongs to you.

• Your billing and delivery details are accurate.

We may cancel or hold an order if:

• An item is out of stock,

• There's a pricing or description error,

• There's any suspected fraud or misuse.

4. Delivery Within Kuwait

• We deliver across all areas in Kuwait.

• Estimated delivery times are shown at checkout.

• If there are any unexpected delays, we’ll notify you right away and do our best to resolve it.

5. Product Details & Pricing

We aim for complete accuracy in our product descriptions, photos, and prices.
Still, errors can happen. If they do, we reserve the right to correct or cancel your order—even after it's been confirmed.

6. Returns & Refunds

We want you to be 100% happy with your purchase.
If you’re not satisfied, please visit our Returns & Refund Policy for clear guidance on how to return a product and request a refund.

7. Your Privacy Matters

Your trust means everything to us. We treat your personal information with care and respect.

To learn how we collect, use, and protect your data, please visit our Privacy Policy.

8. Intellectual Property & Content

• All images, text, designs, and logos on our platform are owned by Tigro and protected by intellectual property laws.

• You may not copy, reuse, or reproduce any content without written permission.

• When you share a product review or suggestion, you give us permission to use it respectfully on our site or marketing channels.

9. Responsible Use

We kindly ask that you:

• Use our website/app for personal, legal purposes only.

• Avoid any activities that could harm the platform, other users, or violate applicable laws.

10. Disclaimer of Liability

Our services are provided “as is.”

• Tigro is not responsible for any indirect losses, damages, or missed opportunities resulting from the use of our platform, unless required by Kuwaiti law.

• Please supervise children during toy usage and follow safety instructions on packaging.

11. Account Suspension or Termination

We reserve the right to suspend or close your account if our terms are violated.
You may also stop using our services at any time, no questions asked.

12. Governing Law

These terms are governed by the laws of Kuwait.
Any disputes will be resolved through the courts of Kuwait.

13. Updates to These Terms

We may update these Terms & Conditions from time to time to reflect changes or improvements.

• Any major changes will be announced at least 30 days before they take effect.

• By continuing to use Tigro after updates, you agree to the new terms.

14. Contact Us

Need help or have a question? We're always happy to hear from you.
📧 Email us at: order@tigro.app
📞 Call us at: +965 22280126

Tigro – Fun, safe toys delivered with care 💛
Thank you for trusting us. We're here to make playtime extra special for your little ones.