Returns & Refunds

Return & Refund Policy – Tigro

1. Return Window
   You may request a return within 14 days of receiving the product.
2. Return Eligibility

• The item must be unused, undamaged, and in its original packaging.
  
  
• All accessories, manuals, and tags should be included.
  
  
• Items bought during promotions are eligible for return under the same conditions.
  
  
  

3. How to Request a Return

• Email us at order@tigro.app, or use the in-app chat.
  
  
• Please include your order number and a brief reason for return.
  
  
  

4. Shipping for Returns

• Customers cover return shipping, unless the item arrived damaged, defective, or incorrect—then Tigro covers return shipping.
  
  
• Use a trackable method; keep your postage receipt.
  
  

5. Refund Process

• Once received and inspected, we'll notify you of approval within 7 business days.
  
  
• Approved refunds are issued to the original payment method within 7 business days from approval.
  
  
• Shipping fees are non-refundable unless the item was our mistake.
  
  
  

6. Exchanges
   We do not offer direct exchanges. To replace a product, return the original and place a new order.
7. Damaged or Incorrect Items

• Notify us within 3 days of delivery.
  
  
• Send a clear photo demonstrating the issue.
  
  
• If verified, we will replace the item or issue a full refund—including shipping costs.
  
  
  

8. Contact for Support
   For assistance, you can reach us at:

• Email: order@tigro.app
  
  
• Phone: +96522280126
  
  
• App chat: Available Sunday through Thursday, 9 am–6 pm (Kuwait time).
  
  
  

Shopping at Tigro should be a joy—from browsing to unboxing.
We’re committed to simple, fair returns so you can shop with total confidence.