Returns & Refunds

Return Policy

Definitions and Key Terms

To clarify matters correctly in this Return and Refund Policy, the following terms are defined as follows:

• The Company: When this policy refers to "the Company," "we," "us," or "our," it means "Tigro App for Toys Retail," which is responsible for managing your information under this Return and Refund Policy.

• Customer: Refers to the company, organization, or individual who registers to use the Tigro App for Toys Retail website to manage relationships with consumers or service users.

• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit the Tigro App for Toys Retail website and use its services.

• Service: Refers to the service provided by Tigro App for Toys Retail as described in the relevant terms (if any) on this platform.

• You: The individual or entity registered on the Tigro App for Toys Retail website to use the available services.

Return Policy

Thank you for shopping with Tigro App for Toys Retail. We appreciate your trust in our products and strive to ensure an enjoyable and rewarding shopping experience for you as you purchase, explore, and evaluate our products.

Like any shopping experience, the terms and conditions apply to transactions on the Tigro App for Toys Retail website. We will be as brief as possible, with the main point being that when you place an order or make a purchase on the Tigro App for Toys Retail website, you agree to the terms outlined below in addition to our Privacy Policy.

If you encounter any issues with the product or service you purchased, or if you are not satisfied with it, you may request a refund and return the product or service within two weeks.

To return a product, you must follow these instructions:

• The product must be in its original packaging, which we sent to you.

We at Tigro App for Toys Retail are dedicated to providing the best products to our customers. Each product is thoroughly inspected to ensure it is free of defects and carefully packaged to ensure your complete satisfaction and enjoyment of every product you choose from Tigro App for Toys Retail.

Sometimes, we may not have the product you selected in stock, or we may encounter issues with stock or quality inspection. In such cases, we may need to cancel your order. We will inform you in advance to avoid any unnecessary concerns about your order. If you made your purchase via electronic payment (and not cash on delivery), the amount will be refunded as soon as your order is confirmed by our team.

We conduct a thorough quality check before processing the requested product. We pay special attention during packaging to ensure the product is protected from any damage during shipping. Please note that Tigro App for Toys Retail is not responsible for any damage to products during shipping or transportation.

We will review the returned product upon receiving it, and if it complies with the instructions above, we will begin processing your refund. The refund process may take up to 14 days to complete.

Shipping

Tigro App for Toys Retail is not responsible for the return shipping costs. The customer bears all shipping costs, even if the product was initially shipped for free.

Acknowledgement of Agreement

By using our website or app, registering an account, or making a purchase, you acknowledge that you accept our Return and Refund Policy and agree to its terms.

Changes to the Return and Refund Policy

If we update, modify, or make any changes to this Return and Refund Policy to align it accurately with our services and policies, those changes will be clearly announced here. Continuing to use the service after any modification means that you accept the updated policy. If you do not agree with this policy or any updated version, you can delete your account.

Contact Us

If you are not fully satisfied with any product or service we provide, please do not hesitate to contact us. We are here to listen to you and assist you in resolving any issues you may encounter.

You can reach us via email:

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