Frequently Asked Questions

Quick answers to the most common questions about delivery, payment, returns and order tracking.

Where does Tigro deliver?

We deliver across all governorates of Kuwait.

How long will my order take to arrive?

Orders before 9 PM deliver within 5 hours. After 9 PM, next day.

How much does delivery cost?

Delivery charges are calculated at checkout based on your order. Please see our Shipping & Delivery Policy for the latest rates.

What payment methods do you accept?

We accept KNET, Visa, Mastercard and Apple Pay. All payments are processed securely.

Can I return or exchange an item?

Yes. Please review our Return & Refund Policy for eligibility, timeframes and how to start a return.

How do I track my order?

You can track your order from the "Track My Order" page or from your account after signing in. We also send order updates by email/SMS.

Do I need an account to place an order?

No, you can check out as a guest. Creating an account lets you track orders and save addresses for faster checkout.

How can I contact customer service?

Email us at order@tigro.app or call +965 22280126. You can also use our Contact Us page.

Still have a question? Reach us at order@tigro.app or +965 22280126.